Accessibility Statement

BST Group invests effort and resources to provide its customers with equal, respectful, accessible, and professional service.

The company operates and promotes accessibility according to the accessibility legislation and views customers with disabilities as equal rights customers, entitled to full access to the company’s assets and services.

The purpose of this section on the website is to inform you about the company’s accessibility arrangements.

The company will continue to work towards improving the accessibility of the service it provides to its customers.

Notification to all employees of the company – All employees of the company will be informed about the obligations of the law, with an emphasis on the prohibition of discrimination, providing equal service in an inclusive environment, and the company’s accessibility arrangements for customers with disabilities.

Service training for employees – Service employees, including call center managers, have been trained to provide services to people with disabilities.

Telephone service centers – Our service centers are available and accessible to all of our customers, including people with disabilities. The voice response is adapted, with no background music, a slow pace, and simple language.

Providing information in accessible formats – The company provides its customers with the option to receive information in accessible formats. The provision of this information is free of charge and is intended for people with disabilities. For inquiries and information about accessibility, you can contact the company’s accessibility coordinator:

Full name: Orna Segev
Phone number: 09-7889161
Email address: [email protected]

Accessibility of the company’s offices

Here are the accessibility arrangements for the BST Group sites:

For the headquarters of BST Group located in the GreenWork Business Park, Building E, Yekum:

  • The parking lot of the office building has marked accessible parking spaces.
  • The company’s offices are located on the ground floor of the building, and the path to them is accessible to people with disabilities.
  • The entrance to the building has an intercom allowing quick contact with the office staff.
  • The elevator in the office building is accessible to people with disabilities.
  • The entrance door to the company’s offices is accessible to people with disabilities.
  • The company’s offices are spacious, and it is possible to move around with a wheelchair.
  • The building has accessible restroom stalls.

For the sales office located in the Resital Tower, Menachem Begin Street 156, Tel Aviv:

  • The parking lot of the office building has marked accessible parking spaces.
  • The company’s offices are located on the 13th floor, and the path to them is accessible to people with disabilities.
  • The entrance to the building has an intercom allowing quick contact with the office staff.
  • The elevator in the office building is accessible to people with disabilities.
  • The entrance door to the company’s offices is accessible to people with disabilities.
  • The company’s offices are spacious, and it is possible to move around with a wheelchair.
  • The building has accessible restroom stalls.
  • There is a mobile ramp in the building.
  • It is possible to reach the office with a service animal.

For the sales office located on Route 78, near the Police Hill in Kiryat Ata:

  • There is accessible parking for people with disabilities near the sales office.
  • The sales office is located on the ground floor, and the path to it is accessible to people with disabilities.
  • The entrance to the sales office is accessible to people with disabilities.
  • The sales office is accessible for wheelchair mobility.
  • The sales office has an accessible service desk.
  • The sales office is equipped with a hearing assistance system.

For the sales office located at Har Hermon 1 Street, Nazareth Illit:

  • The sales office is equipped with an induction hearing loop.
  • The entrance to the sales office is accessible to people with disabilities.
  • The elevator in the building is accessible to people with disabilities.
  • The building has stairs with accessible handrails according to the accessibility standard.

Internet Accessibility

BST Group places great importance on making its website accessible to people with disabilities. An accessible website improves comfort and ease of use for people with disabilities. The website is built in accordance with the Equality of Rights for People with Disabilities Regulations (Accessibility Adjustments for Service), 2013, and the W3C’s Web Content Accessibility Guidelines 2.0, level AA.

Here are some of the actions taken to make the website accessible:

  • All actions on the website can be performed using the keyboard as follows: Pressing the Tab key moves to the next link, and pressing the Enter key activates the link. Pressing Shift-Tab moves to the previous link.
  • Adjustments for blind users – the website is compatible with screen reader software.
  • The website includes:
    • Headings
    • Alternative text for images
    • Navigation areas and main content sections with options to skip between them
    • Use of ARIA to improve screen reader interpretation.

Accessibility Limitations and Inquiries on Accessibility

We continue to make great efforts to improve the website’s accessibility. However, there may still be parts of the website that are not yet fully accessible. If you encounter a problem or have any comments or questions, we would appreciate it if you would write to the company’s accessibility coordinator, Orna Segev, at: [email protected] or send a letter to: GreenWork Business Park, Building E, Ground Floor, Kibbutz Yekum, Zip Code 6097200. Phone: 09-7889161.

You can view the guidelines for web accessibility 2.1 in:

Ways to Contact Us:

The company welcomes inquiries for information and/or suggestions for improvement to enhance customer service.

For inquiries and information regarding accessibility, you can contact the company’s accessibility coordinator, Orna Segev, through one of the following methods:

Phone number: 09-7889161
Email address: [email protected]

Publication of the Accessibility Statement

The accessibility statement was last updated on: 18.12.24